Frequently asked questions

about Shelly X platform

How do I get started?

Start by creating a Shelly X manufacturer account. Once you're in the portal, define your product by selecting its type and uploading the required branding details. Decide whether you’ll use the no-code configuration interface or the low-code development tools (via the extension for Visual Studio Code) and choose a compatible Shelly X module. The portal provides guidance at each step. You can also access detailed documentation or contact our technical support if needed.

What kind of devices can I create with Shelly X?

Shelly X supports the development of various device types, including relays, switches, sensors, lighting controls, and more. The list of supported categories is growing. The available modules depend on the selected product type and development method. Each module includes essential connectivity and security features, making them suitable for both residential and commercial applications.

Can I use a standard Shelly device for my own product?

Yes. You can provision off-the-shelf Shelly devices with your own configuration, branding, and firmware settings. This is useful for fast prototyping or commercial use without custom hardware. During configuration, you can enable or disable supported protocols such as MQTT, WebSocket, and BLE, depending on your requirements.

Do I need to be a developer to create a smart product using Shelly X?

No. Shelly X supports a no-code approach, allowing you to define products, configure modules, and set firmware options through a visual interface. This approach is suitable for product teams without development experience. For advanced use cases, low-code tools are also available.

What’s the difference between no-code and low-code on Shelly X?

The no-code approach lets you configure devices through the Portal UI using built-in options - no coding required. Low-code uses the Shelly extension for Visual Studio Code to define custom services in JavaScript, offering more control, logic, and integration flexibility.

How do I apply a configuration to a test device?

You can apply the configuration token using Bluetooth or the device’s local web interface. From the Shelly X manufacturer portal, access your product, generate the token, and follow the instructions to apply it to your test module.

Is there a way to monitor devices after release?

Yes. The Shelly X manufacturer portal provides dashboards and analytics tools to monitor device activity, firmware versions, usage by region, and connectivity status. This supports ongoing product maintenance and improvement.

Are there support resources?

Yes. You can access documentation, tutorials, and troubleshooting guides through the Shelly X manufacturer portal. A knowledge base and community forum are also available. For specific issues, contact our technical support team directly.

Still have questions?
Check the documentation in the Shelly X manufacturer portal or contact our support team for help with setup, development, or troubleshooting.